Charges calculated as follows;
Residential/Business NZ (non RD/PO Box)> $0.01 - $9.99 = $3.50 Courier
                                                            > $10 - $99.99 =$5.30 Courier                                                            
                                                            > $100+ =FREE!
Rural Delivery Courier (NZ)> up to $99.99 =$9.80 
                                       > $100-$199 =$4.80
                                       > $200-$499 =$8
                                       > $500-$1000 =$12
Rural**& PO Box; NZ Post Std > $0.01 - $9.99 = $3.50
                                             > $10 - $99.99 =$5.30 
                                             > $100+ =FREE!
Rural delivery and PO Box can choose Standard NZ post, or pay additional charge for Courier. 
Rural addresses are classified using the PBT 'Rural Finder' which can be located at and if you select courier option and it falls outside these designated areas it may be send via an alternative method- either NZ Couriers or NZ Standard Post** at the discretion of Hair Fairy. 
**NZ Standard post is NOT a tracked service and no responsibility will be taken if parcels sent via this method are lost in transit. If a tracked service is required to a rural address- please select the 'Rural Courier' option.

-Please note we also allow for packaging costs in shipping rate-
We normally ship all items with PB Couriers or New Zealand Post from Motupiko, Tasman, NZ 7072. 
Please note; where PBC deems an address to be 'rural' an alternative delivery method may be used- including standard standard NZ Post.
We aim to fill and post all orders within 2 - 3 working days of receipt of payment. If you wish to rush your order then please let us know and we will do our utmost to ship either the same day or within 24 hours of receipt of payment. 
On average we allow a delivery time of 1-3 business days once order is shipped (via courier). 
All items are collected direct from Hair Fairy headquarters. Hair Fairy does not accept liability for any items lost once they have been passed to PB Couriers or New Zealand Post Ltd for delivery. 
Orders over $100 within NZ are eligible for FREE SHIPPING via Courier (excluding Rural Deliveries, PO Box, or outside NZ). 
Domestic Shipping Rate is CALCULATED ON $$ VALUE not size/weight, this is to allow for larger/bulky items. 


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

International shipping is via international Air post which is un-tracked, unless otherwise specified. Australian orders have shipping applied at checkout.

Other international orders will have a payment invoice sent once shipping has been calculated. 



The nature of our products and associated hygiene standards means that Hair Fairy Boutique is unable to accept returns due to change of mind, incorrect size, colour or item ordered or dis-satisfaction with colour received unless an error has been made by Hair Fairy. We endeavor to describe items as accurately and honestly as possible, so please choose your colours and sizes carefully and check your order before submitting confirmation and payment. 
If your order deviates from standard options available then please contact us and supply us with clear instructions on what you would like included prior to order being confirmed.We will endeavor to rectify any confusion on our part via email before order is sent out. Although Hair Fairy does carry large quantities of stock there is a possibility that your first colour choice may not be available - especially for bulk orders or clearance lines. In such circumstances you will be asked for a second colour choice or be offered a credit or refund. 
Hair Fairy Craft and Accessories Supplies prides itself on its high level of quality and service and in the very unlikely event that an error or defect exists in your order or product then please contact us within 5 working days of receipt, advise what your concerns are and we will endeavor to rectify (if appropriate) in a timely and professional manner. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.