Charges calculated as follows;
Residential/Business NZ (non RD/PO Box)> $0.01 - $9.99 = $3.50 Courier
> $10 - $99.99 =$5.30 Courier > $100+ =FREE!
Rural Delivery >charges are dependent on size of parcel and location. All parcels are tracked, but Rural Delivery will generally be standard post unless you opt for the courier rate.
As of February 1st 2018 NZ post added a $3.70 charge to ALL Rural parcel costs- both standard, untracked and courier. I always aim to provide a fair rate as well as timely postal service
Rural delivery and PO Box can choose Standard NZ post, or pay additional charge for Courier.
Rural addresses are classified using the PBT 'Rural Finder' which can be located at www.pbt.co.nz and if you select courier option and it falls outside these designated areas it may be send via an alternative method- either NZ Couriers or NZ Standard Post** at the discretion of Hair Fairy.
-Please note we also allow for packaging costs in shipping rate-
We normally ship all items with PB Couriers or New Zealand Post from Motupiko, Tasman, NZ 7072.
We aim to fill and post all orders within 2 - 3 working days of receipt of payment. If you wish to rush your order then please let us know and we will do our utmost to ship either the same day or within 24 hours of receipt of payment.
On average we allow a delivery time of 1-3 business days once order is shipped (via courier).
All items are collected direct from Hair Fairy headquarters. Hair Fairy does not accept liability for any items lost once they have been passed to PB Couriers or New Zealand Post Ltd for delivery.
Orders over $100 within NZ are eligible for FREE SHIPPING via Courier (excluding Rural Deliveries, PO Box, or outside NZ).
Domestic Shipping Rate is CALCULATED ON $$ VALUE not size/weight, this is to allow for larger/bulky items.
~~WE HAPPILY SHIP INTERNATIONALLY~~
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
International shipping is via international Air post which is un-tracked, unless otherwise specified. Australian orders have shipping applied at checkout.
Orders to the United Kingdom have a minimum postage charge of NZD$14 which will be added at checkout. International mail is based on size/weight so any extra postage will be invoiced to you prior to dispatch. Orders over NZD$200 will be sent using a tracked service. Other international orders will have a payment invoice sent once shipping has been calculated.
The nature of our products and associated hygiene standards means that Hair Fairy Boutique is unable to accept returns due to change of mind, incorrect size, colour or item ordered or dis-satisfaction with colour received unless an error has been made by Hair Fairy. We endeavor to describe items as accurately and honestly as possible, so please choose your colours and sizes carefully and check your order before submitting confirmation and payment.
If your order deviates from standard options available then please contact us and supply us with clear instructions on what you would like included prior to order being confirmed.We will endeavor to rectify any confusion on our part via email before order is sent out. Although Hair Fairy does carry large quantities of stock there is a possibility that your first colour choice may not be available - especially for bulk orders or clearance lines. In such circumstances you will be asked for a second colour choice or be offered a credit or refund.
Hair Fairy Craft and Accessories Supplies prides itself on its high level of quality and service and in the very unlikely event that an error or defect exists in your order or product then please contact us within 5 working days of receipt, advise what your concerns are and we will endeavor to rectify (if appropriate) in a timely and professional manner.
** SHIPPING CHARGES ARE NON REFUNDABLE**
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.